Privacy Policy

Last updated: 22 July 2026

Europa Travel & Tours is committed to protecting the privacy, confidentiality and personal data of its customers, business partners and website visitors.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you use our website, contact us or request travel-related services.

Our website address is:

https://europatravelalbania.com

1. Who We Are

Europa Travel & Tours provides travel-related services, including travel planning, reservations, tours, transfers, accommodation arrangements and other tourism services.

For the purposes of applicable data protection legislation, Europa Travel & Tours is responsible for the processing of personal data collected through this website and through our direct communications with customers and business partners.

2. Information We Collect

We collect personal information only when it is relevant and necessary to provide the services requested by our customers, partners or website visitors.

Depending on the service requested, we may collect:

• Full name

• Email address

• Telephone number

• Residential address

• Nationality and date of birth

• Passport or identification document information

• Travel dates and destination details

• Accommodation and transportation preferences

• Booking and reservation information

• Information about accompanying travellers

• Payment and transaction information

• Messages, enquiries and correspondence sent to us

• IP address, browser type, device information and website activity

Where required to provide a requested travel service, we may also process information relating to dietary requirements, accessibility needs, health-related travel requirements or other sensitive information voluntarily provided by the customer.

We process sensitive information only when it is necessary for the requested service and where permitted by applicable law.

3. How We Collect Personal Information

Personal information may be collected when you:

• Complete a contact, booking or enquiry form

• Contact us by email, telephone, messaging application or social media

• Request a quotation or travel itinerary

• Make or confirm a reservation

• Subscribe to communications

• Leave a comment on our website, where this functionality is available

• Create an account, where account registration is available

• Interact with our website, cookies or embedded third-party content

We may also receive information from authorised travel agents, accommodation providers, airlines, transport companies or other partners involved in providing your requested travel services.

4. How We Use Your Personal Information

Europa Travel & Tours may use personal information to:

• Respond to enquiries and requests

• Prepare travel quotations and itineraries

• Process and manage reservations

• Arrange accommodation, transportation, tours and related services

• Communicate booking confirmations, updates or changes

• Provide customer support

• Process payments and maintain transaction records

• Comply with legal, tax, accounting, immigration or security obligations

• Prevent fraud, misuse or unauthorised activity

• Improve our website, services and customer experience

• Detect spam and protect the security of our website

• Send promotional communications where consent has been provided or where otherwise permitted by law

Personal information is not used for purposes that are incompatible with the reason for which it was originally collected.

5. Legal Basis for Processing

We process personal information where one or more of the following conditions apply:

• Processing is necessary to provide a requested service or fulfil a contract

• Processing is necessary to take steps before entering into a contract

• Processing is required to comply with a legal obligation

• You have provided your consent

• Processing is necessary for our legitimate business interests, provided that these interests do not override your privacy rights

• Processing is necessary to protect the vital interests of an individual

You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing that was lawfully carried out before consent was withdrawn.

6. Sharing Personal Information

We do not sell, rent or trade personal information.

Personal information may be shared only where necessary with trusted third parties involved in providing the requested travel services, including:

• Hotels and accommodation providers

• Airlines and transportation companies

• Tour operators and local guides

• Transfer and vehicle rental providers

• Travel insurance providers

• Payment processors and financial institutions

• Technology, hosting and website service providers

• Professional advisers, accountants or legal representatives

• Government, immigration, customs, tax or law-enforcement authorities where required by law

Third parties receive only the information necessary to perform their specific service or comply with applicable legal obligations.

Where personal information is transferred outside Albania or the European Economic Area, we take reasonable steps to ensure that appropriate privacy and security safeguards are applied.

7. Data Security

Personal information stored electronically is maintained in secure systems and databases with restricted access.

Access is limited to authorised employees, contractors and service providers who require the information to perform their responsibilities and who are required to follow confidentiality and data protection procedures.

Printed documents containing personal information are stored in secure filing systems with restricted access. Documents that are no longer required are securely shredded or otherwise destroyed before disposal.

Although we apply reasonable administrative, technical and organisational security measures, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as it is necessary for the purpose for which it was collected.

Customer enquiries and travel service information are normally retained for a maximum period of one year after completion of the service or communication, unless a longer retention period is required for:

• Legal or regulatory compliance

• Tax and accounting obligations

• Contractual obligations

• Fraud prevention

• Dispute resolution

• The establishment, exercise or defence of legal claims

Booking, payment and invoice records may be retained for longer where required by applicable financial, tax or commercial legislation.

Account information, where website accounts are available, is retained while the account remains active or until deletion is requested, subject to legal retention obligations.

Website comments and their associated metadata may be retained for as long as necessary to manage comments, identify follow-up comments and prevent spam.

When personal information is no longer required, it is securely deleted, anonymised or destroyed.

9. Comments

Where comments are enabled on our website, we may collect:

• Information entered into the comment form

• The visitor’s IP address

• Browser user-agent information

• Comment submission date and time

This information may be used to detect spam and protect the website from abuse.

An anonymised string created from your email address, sometimes called a hash, may be provided to the Gravatar service to determine whether you use that service.

After approval of a comment, the associated profile image may be publicly visible alongside the comment.

Visitor comments may also be checked through an automated spam detection service.

10. Media Uploads

Where users are permitted to upload images to the website, they should avoid uploading images that contain embedded location information, including EXIF GPS data.

Website visitors may be able to download images and extract location information contained within those files.

11. Cookies

Our website may use cookies and similar technologies to operate correctly, remember user preferences, improve performance, analyse website usage and protect against spam or security threats.

Cookies are small files stored on your device when you visit a website.

Where comments are enabled, users may choose to save their name, email address and website in cookies for convenience. These cookies may remain active for up to one year.

Where login functionality is available, a temporary cookie may be created to determine whether the browser accepts cookies. This cookie does not contain personal information and is removed when the browser is closed.

Login cookies may remain active for approximately two days. Display preference cookies may remain active for up to one year. Where the “Remember Me” option is selected, login access may remain active for up to two weeks.

When a user logs out, login cookies are removed.

Where website publishing functionality is available, an additional cookie may be stored when an article is edited or published. This cookie normally contains the article identification number and expires after approximately one day.

You may restrict or disable cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.

12. Embedded Content and Third-Party Services

Our website may contain embedded content from third-party websites, including:

• Videos

• Images

• Maps

• Social media content

• Booking tools

• Payment services

• Reviews

• Articles or external links

Embedded content behaves in the same way as visiting the third-party website directly.

These third parties may collect information about you, use cookies, apply additional tracking technologies and monitor your interaction with their content, particularly where you are logged into an account with that third party.

Europa Travel & Tours is not responsible for the privacy practices of external websites. Visitors should review the privacy policies of those third-party services separately.

13. Password Reset and User Accounts

Where website user accounts are available, a user’s IP address may be included in a password reset email for security purposes.

Registered users may be able to access, edit or delete personal information stored within their user profile, except for certain account identifiers such as usernames.

Authorised website administrators may also access and edit this information where necessary to manage the website and user accounts.

14. Your Privacy Rights

Subject to applicable data protection legislation, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain types of processing

• Withdraw consent where processing is based on consent

• Request an exported copy of the personal data you have provided

• Submit a complaint to the relevant data protection authority

The right to deletion does not apply to information that we are legally required to retain for administrative, contractual, tax, legal, security or fraud-prevention purposes.

We may request proof of identity before processing a privacy-related request.

15. Children’s Privacy

Our services are not directed at children who are legally unable to provide valid consent.

Where information relating to a minor is required for a family booking or travel service, it must be provided by a parent, legal guardian or other authorised adult.

We process information relating to minors only where it is necessary to provide the requested travel service or comply with legal requirements.

16. Marketing Communications

We may send marketing or promotional communications only where you have provided consent or where such communications are otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Service-related messages concerning an active enquiry, reservation or booking are not considered marketing communications.

17. Changes to This Privacy Policy

Europa Travel & Tours may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal obligations or data processing practices.

The updated version will be published on this page together with the date of the latest revision.

We recommend reviewing this Privacy Policy periodically.

18. Contact Us

For questions about this Privacy Policy or to request access, correction, restriction or deletion of your personal information, please contact Europa Travel & Tours through the contact details published on:

https://europatravelalbania.com

Europa Travel & Tours is committed to keeping personal information private and confidential and to using it only for legitimate business purposes and the provision of requested travel services.